Visitation hours

COVID-19 visiting policy

In light of COVID-19, we are making regular updates to our visitation policy to ensure the safety of our patients, visitors and staff. Please call the hospital at (615) 384-2411 for the most up to date visitation policy.

General visiting

In order to promote a comfortable, quiet, and restful healing experience to our patients, recommended visiting hours are 6:00am to 8:30pm daily with a designated “Quiet Time” between the hours of 2:00pm and 4:00pm daily. During this period of “Quiet Time” patient room lights are dimmed and a quiet environment with limited visitation is encouraged to allow patients time for privacy, rest and healing.

If a family member wishes to stay later than 8:30pm, a visitor’s pass can be obtained from the nursing staff. If a family member wishes to arrive to visit after 8:30pm, access to the medical center is directed through the Emergency Department entrance. The visitor will be asked to sign in and be given a visitor’s pass. This procedure is in place for the safety of our patients and families.

Visiting the critical care unit

The Critical Care Unit (CCU) is an eight-bed unit, staffed with nurses who are specially trained in the care of the patient requiring intensive care. The rooms are private and are equipped with state-of-the-art monitoring equipment.

CCU visiting hours

To provide intensive care to the patient, visiting hours are liberal, but limited. We ask that only two people visit at a time. You may be asked to leave if an emergency should arise on the unit, or if a procedure must be done. Should you be asked to leave, you will be allowed to return as soon as possible.

Information desk

The patient information desk is located in the main lobby and is available to provide room numbers, directions and other information. The telephone for patient information is (615) 384-1517.


Visitor parking is located in front of the hospital, behind The Birth Center and beside the emergency room entrance. Please do not leave valuables in your car unattended, and make sure to lock the doors when you leave the vehicle.


An ATM is available in the main lobby of the hospital across from the Grapevine Gift Shop. Most national networks are honored. ATM availability is subject to change during the COVID-19 pandemic.


Dial extension 4540 from a patient phone for a daily menu. The cafeteria offers breakfast, lunch and dinner with hot entrees, vegetables, desserts and a self-serve salad bar. Cafeteria hours are subject to change during the COVID-19 pandemic. Please check with the nursing staff before having visitors bring food or drinks for patients.

Weekday hours
Breakfast: 7:15am - 9:00am
Lunch: 11:00am – 2:00pm
Dinner: 5:00pm – 6:00pm

Weekend and holiday hours
Breakfast: 7:15am – 9:00am
Lunch: 11:00am – 1:00pm


We offer free WIFI throughout the hospital. Feel free to take advantage of this service to check your email and stay up to date with your friends and family.

Vending areas

Vending machines for snacks are beverages are located in the cafeteria, on nursing units, in the surgery waiting room and in the ER waiting area.

Grapevine Gift Shop

The Grapevine Gift Shop is located off the main lobby of TriStar NorthCrest Medical Center. The gift shop is staffed by the TriStar NorthCrest volunteers and offers gift items, jewelry, greeting cards, stamps, candy, toiletries, and flowers. It is open Mon-Fri 8:00am - 4:00pm and Saturday 8:00am - 1:00pm.