December 04, 2020
Mt. Juliet, TN - TriStar Mt. Juliet ER is pleased to announce it has been named a 2020 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have achieved the 95th percentile or above for performance in Patient Experience.
The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.
"This award recognizes TriStar Mt. Juliet ER for continuing to provide the residents of Wilson County nationally-recognized emergency care. I am grateful to the entire Mt. Juliet ER family for their relentless focus on patient experience, especially during this unprecedented year with natural disasters and the Coronavirus pandemic," said Brian Marger, CEO, TriStar Summit Medical Center.
"The caregivers and staff of TriStar Mt. Juliet ER touch the lives of patients and their families in profound ways," said Patrick T. Ryan, Chairman and Chief Executive Officer, Press Ganey. "This award reflects their deep commitment to listening to the voices of their patients and our shared mission to reduce suffering and improve the safety, quality, and experience of patient-centered care. I continue to be humbled and inspired by their heroic efforts to care for patients in the face of the uncertainty, stress, and fear brought on by the COVID-19 pandemic. Press Ganey is proud to partner with them in this noble work and we congratulate them on this tremendous achievement."
"This award represents an important recognition from the industry's leader in measuring, understanding, and improving the delivery of care," concluded Marger.